How you handle the hours and days after your injury can directly affect your claim. A few steps matter more than others.
1. Report it immediately
Notify hotel staff and ask that a formal incident report be created. Get a copy if you can.
2. Document what you see
Take photos or video of the hazard, the area around it, and any visible injuries. Do this before anything gets cleaned up or moved.
3. Get medical attention
Even if you think you’re fine, get evaluated. Some injuries take time to show symptoms, and a gap in medical care can be used against you later.
4. Collect witness information
If anyone nearby saw what happened, ask for their name and contact information.
5. Save everything
Medical records, receipts, hotel communications, and photos all become part of your evidence.
6. Call a lawyer before you talk to the hotel’s insurance
Adjusters work for the property, not for you. Getting legal guidance first protects your ability to recover fair compensation.
